User Privacy Policy
This Privacy Policy explains how Superlines collects, uses and protects the personal information you provide when using our online casino services. We take your privacy seriously and set out here what data we gather, why we use it and how you can manage your information. This page applies to users based in the United Kingdom and describes the main practices that govern accounts, transactions and site use.
Types of data we collect
Personal data
When you register an account we collect personal information such as your name, date of birth, address, email address and telephone number. We also store identity documents and verification records when you complete KYC checks to verify age and identity. Account credentials and profile settings are retained to enable access and communication.
Technical data
We collect technical and device information automatically when you use our site. This includes IP address, browser type, device identifiers, operating system, pages viewed and session times. We use this data to maintain security, diagnose issues and improve site performance.
Transactional data
Transactional records include deposits, withdrawals, wagers, game play history and payment method details. Transactional data helps us process payments, prevent fraud and comply with legal obligations. We do not store full payment card details on our systems; payment processors hold or tokenise that information.
How we use your information
Your data is used to operate and improve our services, verify your identity, process deposits and withdrawals, respond to support requests, prevent fraud and meet legal and regulatory requirements. We may also use aggregated, anonymised data for reporting, analytics and business planning. Where needed, we will only process personal data with your consent or on another lawful basis.
Data protection practices
We use appropriate technical and organised measures to protect your information from unauthorised access, loss or misuse. These measures may include encryption of data in transit, access controls, secure servers and regular security reviews. Access to personal data is restricted to authorised staff and third parties who require it to deliver services.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, keep you logged in, analyse site usage and deliver personalised content. You can manage cookie settings through your browser or the cookie controls on our site. Third-party analytics and advertising partners may also set cookies in accordance with their own policies.
User rights
You have rights to access the personal information we hold about you, request correction of inaccuracies, restrict processing in certain circumstances and request deletion where applicable. You may also object to specific processing activities and request portable copies of your data.
Access, correction and deletion
To exercise your rights, contact our support team at [email protected]. We will respond to verified requests and may ask for proof of identity before making changes. In some cases we must retain certain records for legal or regulatory reasons and cannot delete them immediately.
Information sharing and third parties
We may share personal data with service providers such as payment processors, identity verification services, fraud prevention agencies and IT providers who act on our behalf. We may also disclose data where required by law or to protect our rights. All third parties are selected and managed with privacy and security considerations in mind.
Privacy policy updates
We may update this policy from time to time to reflect changes in our services or legal requirements. Any material changes will be posted on the site and, where appropriate, notified to account holders by email. Please review this page periodically for the latest information.