Responsible Gambling

At Superlines we take responsible gambling seriously. We want play to stay fun and under control, so we provide clear tools and support to help you manage your activity. This page explains the protection principles we follow, the controls available on your account, signs to watch for and where to get help if you need it.

Player protection principles

We aim to prevent harm by promoting safe play, verifying age and identity where required, and intervening when behaviour suggests a player may be at risk. Our staff are trained to respond to concerns and to apply safeguards such as limits or account restrictions when necessary.

Activity-control tools

You can manage your play directly from your account. Controls are available that let you set and change limits, take short breaks or self-exclude entirely. Changes that reduce limits usually take effect immediately. Requests to raise limits may require a cooling-off period and our confirmation.

Deposit limits

Set daily, weekly or monthly deposit caps to control how much you add to your account. These limits are designed to fit all budgets and can be lowered at any time. If you need to increase a limit we may ask you to confirm the request and we may apply a waiting period before the higher limit becomes active.

Loss limits

Loss limits allow you to cap net losses over a specified period. Use these to prevent spending more than you are comfortable with. Loss limits can be adjusted downwards immediately and upwards after a review or cooling-off interval.

Time limits and account breaks

If you want a short break from play you can use our time-out option. Time-outs are temporary suspensions that keep your account intact but prevent login for the chosen period. For longer support, consider self-exclusion which removes access for a set term.

Self-exclusion

Self-exclusion blocks access to your account for the period you choose and stops marketing contact. We will retain the account in a restricted state and may require identity verification before any reactivation. If you prefer, you can ask for permanent account closure and removal of personal data in line with our privacy practices.

Signs of problematic behaviour

Watch for warning signs such as spending more than planned, chasing losses, borrowing to fund play, neglecting responsibilities, or playing for longer than intended. If you notice these changes in yourself or someone you care about, take action early.

Tips to keep control

Practical steps include setting deposit and loss limits, scheduling regular breaks, sticking to a bankroll you can afford, avoiding gambling when upset or impaired, and not using credit to play. Use our account tools and contact support if you need personalised help.

Professional help and support organisations

If gambling is causing harm, seek professional support. UK resources include GamCare, Gamblers Anonymous and the Samaritans. These organisations offer confidential advice, counselling and local support options. If you need assistance with your Superlines account, contact our Help centre or live chat and our team will point you towards the right services.